FAQ

Got a question for us?

Email us at info@ohhellobae.com or DM us at @ohhellobae on Instagram and we will get back to you within 24 hours. 

Products

1. Are your products really vegan? 

Our products are 100% Vegan, with no animal bi- products being used in any of our formulations and absolutely no animal testing. 

2. Are you certified organic?

We choose to use certified ingredients where possible, but we are not and don't claim to be certified organic.

3. Why choose our products? 

Our products formulations are effective yet safe and gentle on the skin. We also do not use sulphates, parabens, phthalates, petrochemicals, synthetic fragrances or synthetic colours. 

4. What is the shelf life of your products?

We have an 18-month shelf life on our products except the Holy Grail Mist Toner which has a shelf life of 12-months.

5. Where are your products manufactured in?

Our products are Australian-made.

Shipping & Delivery

1. How much is shipping?

Shipping within Singapore is at a flat rate of $4.50. 

2. How many days will shipping within Singapore take?

Your parcel should reach you within 5-7 business days or less.

3. Do you ship overseas? 

We currently ship to South Korea and Malaysia only. However, we will be offering worldwide shipping really soon!

4. Where do you ship your products from?

We are based in sunny island Singapore. 

5. What's your refund policy? 

We do not offer any refunds or exchanges. 

Unfortunately, we do not offer refunds if the product did not work out for you. We recommend a patch test before using our products.