FAQ

Got a question for us?

Email us at info@ohhellobae.com or DM us at @ohhellobae on Instagram and we will get back to you within 24 hours.

Products

Our products are 100% Vegan, with no animal bi- products being used in any of our formulations and absolutely no animal testing.

We choose to use certified ingredients where possible, but we are not and don't claim to be certified organic.

Our products formulations are effective yet safe and gentle on the skin. We also do not use sulphates, parabens, phthalates, petrochemicals, synthetic fragrances or synthetic colours.

Our products are Australian-made.

Shipping & Delivery

Shipping within Singapore is at a flat rate of $4.50.

Your parcel should reach you within 5-7 business days or less.

We currently only ship to Australia, Malaysia, New Zealand, South Korea and United States.

We are based in sunny island Singapore.

We do not offer any refunds or exchanges.

Unfortunately, we do not offer refunds if the product did not work out for you. We recommend a patch test before using our products.

If there is a defect in the product or packaging, please kindly email us within 7 days of receipt of product. A one-for-one exchange of the product will be done for you. Please note we are not able to do any exchanges if the product is not returned to us in its original packaging. 

Bae Rewards Program

Yes we do! Click on the tab "Get Rewards" on the bottom right of our website. Joining is easy. Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points! The more you spend the more points you earn. The points can be used to redeem vouchers for your future purchases.

Unfortunately we are unable to manually adjust points for past purchases before 5th June 2021. Point accumulation will take effect from 5th June 2021 only.