FAQ + Shipping

Got a question for us? 

Email us at info@ohhellobae.com

DM us at @ohhellobae on Instagram


We use a mix of natural and synthetic ingredients that have been well researched and proven to treat skincare concerns such as acne, skin sensitivity, dehydrated skin as well as fine lines and ageing. We focus on pH levels, safety and using the right effective concentration of active ingredients. "Natural" does not automatically mean it is good and what we can assure instead is that our formulation was specially created for the sensitive acne-prone skin user.

1. Our products have one aim - to give you clear, healthy, glowing skin. And we think we do a pretty good job at that. Have you seen our awesome Before and After photos here yet? If you face any of these skincare concerns: acne, uneven skin tone, dullness, post-acne hyperpigmentation, fine lines, dry and dehydrated skin issues, our products can help you! Not sure which product or skincare routine is suitable for you? Just email or DM us for a free skin consult.

2. Our products are safe. We do not use Parabens, Sulphates, Phthalates, Petrochemicals, Synthetic Dye, Fragrances, Essential oil and Silicones. These ingredients are excluded as they may potentially irritate sensitive skin or cause breakouts.

3. Our products are gentle on the skin. Many anti-acne, anti-ageing and skin brightening products out there are harsh and work by peeling the skin. We believe there is a gentler and more sustainable approach. Our products can give you the desired results without the peeling/ redness/ dryness. 

4. We make your skincare routine as simple and uncomplicated as possible. No need to slap on 15 different products or a 10 step routine. Each serum targets a different concern and work synergistically to give you results. 

Learn more about our products and brand in our About page here

Singapore-made, Singapore-owned!

The Holy Grail series expire in May 2025, the 4 serums all expire in March 2025.

Please check our Glowy Skincare Routine here. If you have further questions, feel free to drop us an email or DM on Instagram.

All of them are except Face Filter 2% Retinoid Serum.

The Vitamin C form we use - ethyl ascorbic acid (EAA) has a higher stability than pure Vitamin C (ascorbic acid aka AA), thus lesser amounts are needed. Effective levels range between 0.5-5%.

Amounts up to 30% have been shown to be non-irritating on skin, making EAA the Vitamin C derivative of choice for sensitive skin users. We use 10% EAA in our Glow Gorgeous Vitamin C Serum.

If you have dry, dehydrated, compromised skin barrier, get the Bounce Baby Probiotic Face Milk.

If you have acne, bumpy skin, acne-prone skin, get the Acne Eraser Blemish Treatment and Face Filter 2% Retinoid Serum. Both of them work synergistically (in different ways) to reduce acne, inflammation and acne marks. Pores are minimised and oil production is regulated too.

If you have post-acne hyperpigmentation, get the Glow Gorgeous Vitamin C Serum and Face Filter 2% Retinoid Serum. 

If you have dull skin, get Glow Gorgeous Vitamin C Serum.

If you have fine lines and wrinkles, get Glow Gorgeous Vitamin C Serum, Bounce Baby Probiotic Face Mik and Face Filter 2% Retinoid Serum. 

Shipping & Delivery

Local (Singapore) Shipping

Shipping within Singapore is at a flat rate of $4.50. Spend over SGD80 for free shipping.

International Shipping

We currently only ship to Australia, Malaysia, Indonesia and Hong Kong.

We offer FREE shipping to the following countries with minimum spend of: 

Australia: AUD99

Malaysia: MYR500

Indonesia: IDR2,250,001

Hong Kong: HKD850

For spending below the minimum spend mentioned above, shipping rate varies and will be calculated at checkout.

Your parcel should reach you within 5-7 business days or less.

We currently only ship to Australia, Malaysia, Indonesia, Hong Kong and United States.

We offer FREE shipping to the following countries with minimum spend of: 

Australia: AUD99

Malaysia: MYR500

Indonesia: IDR2,250,001

Hong Kong: HKD850

United States: USD120

Shipping takes about 10-14 business days. Every parcel is tracked.

Please email or DM us on Instagram as soon as possible. Once parcels are handed to our courier, we are not able to amend shipping address or contact number.

There is a maximum of 2 delivery attempts.

If there are delivery issues and buyer fails to respond with the contact number or email provided during delivery, our courier company will proceed to destroy package after 1 week.

Bae Rewards Program

Yes we do! Click on the tab "Get Rewards" on the bottom right of our website. Joining is easy. Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points! The more you spend the more points you earn. The points can be used to redeem vouchers for your future purchases. 

Unfortunately we are unable to manually adjust points for past purchases before 5th June 2021. Point accumulation will take effect from 5th June 2021 only.

They expire in 3 months from date of issue.