Money Back Guarantee

At Oh Hello Bae, we take pride in crafting products specifically tailored for sensitive skin, recognizing the unique needs of individuals within the spectrum of sensitivity. While we meticulously formulate our products to minimize the risk of irritation, we understand that sensitivity varies among individuals, and it is impossible to guarantee a 100% allergy-free experience.

To enhance customer satisfaction and minimize the chances of breakouts or allergic reactions, we exclude potential irritants such as dyes, fragrances, silicones, and essential oils from our formulations.

We highly recommend performing a patch test before full application to ensure compatibility with your skin. Understanding the diverse nature of skin sensitivity, we stand behind our commitment to customer satisfaction by offering a 7-day money-back guarantee.

7 Day Money Back Guarantee - How It Works:

1. Take a photo of your skin in daylight before using any of our products

2. Please do a patch test with our product. This means testing it on one part of the face only (such as one area of cheek).

If you purchase more than 1 product, please try out the products one at a time. 

For example, day 1 you can try Serum A, if no allergies occurs, try serum B on day 2 to see if any allergy occurs. This is the way to document which product is causing the allergy. If there is an allergy, usually reaction is seen immediately or a few hours later.

2. Should an allergy reaction occur, please take a photo of your face in daylight.

3. Kindly email us at info@ohhellobae.com within 7 days your order number, product that caused reaction and the 2 photos. This visual documentation allows us to better understand your experience and provides valuable insights for refining our formulations.

 

Terms & Conditions:

1. The 7-day money-back guarantee we offer includes a refund for the product purchase price only and does not extend to cover any shipping expenses. 

2. Unfortunately we cannot accept returns or refunds due to change of mind.

3. To be entitled for this 7 day money back guarantee, you are required to send the 2 photos as explained above. We are unable to entertain any refund requests if no photos have been sent. 

4. The 7 days period starts from the date you receive our products. 

5. Our Money Back Guarantee policy only applies to orders placed on our website ohhellobae.com. They do not extend to orders placed on Shopee or any other online/ offline platforms.