Money Back Guarantee
At Oh Hello Bae, we take pride in crafting products specifically tailored for sensitive skin, recognizing the unique needs of individuals within the spectrum of sensitivity. While we meticulously formulate our products to minimize the risk of irritation, we understand that sensitivity varies among individuals, and it is impossible to guarantee a 100% allergy-free experience.
To enhance customer satisfaction and minimize the chances of breakouts or allergic reactions, we exclude potential irritants such as dyes, fragrances, silicones, and essential oils from our formulations.
We highly recommend performing a patch test before full application to ensure compatibility with your skin. Understanding the diverse nature of skin sensitivity, we stand behind our commitment to customer satisfaction by offering a 7-day money-back guarantee.
7 Day Money Back Guarantee - How It Works:
1. Please do a patch test with our product.
If you purchase more than 1 product, please try out the products one at a time.
For example, day 1 you can try Serum A, if no allergies occurs, try serum B on day 2 to see if any allergy occurs. This is the way to document which product is causing the allergy. If there is an allergy, usually reaction is seen immediately on a few hours later.
2. Should an allergy reaction occur, please take a photo of your face in daylight.
3. Kindly email us at firstname.lastname@example.org within 7 days your order number, product that caused reaction and the photo. This visual documentation allows us to better understand your experience and provides valuable insights for refining our formulations.
4. We will reply with return instruction in 2-3 business days.
5. Please secure the product in a polymailer bag and mail back the item to us.
6. We will process your refund in 5-7 business days upon receiving your product.
Terms & Conditions:
1. The 7-day money-back guarantee we offer includes a refund for the product purchase price only and does not extend to cover any shipping expenses. We appreciate your understanding in this matter, and should you decide to return a product within the specified period, kindly be advised that you will be responsible for the associated return shipping costs.
2. Unfortunately we cannot accept returns or refunds due to change of mind.
3. Please choose a reliable tracking method as we will not be able to process refund if your item does not reach us safely.
4. We are unable to entertain any refund requests after 7 days.
Your skincare journey is important to us, and we strive to provide a solution that caters to the unique needs of your sensitive skin.